Thanks to all of the work your company has done on my generator it is finally working as it should.
This became quite apparent and was a welcome sight and sound, when the tornado in Guilford County on Sunday knocked out our power. The generator came on, as it should have, and we had power from Sunday around 5 pm until Tuesday when the power came back on.
Again, thank you for all the work Crabbe did on our generator to get it where it is now. Working correctly.
I highly recommend Crabbe Service Company for all your heating and cooling needs. At midnight last night our water heater began to shoot water everywhere. We have an Apollo heating system, which uses hot water. So no water heater means no hot water nor heat. At 8:30 this morning Crabbe was here, and we now have a new water heater. Thanks Tim & Travis!
I just want to say that I had wonderful customer service. Those that I talked to in the office, and Justin was especially great. He always called me back. I have been in management & realize and appreciate quality service.
It probably doesn’t happen too frequently that a customer has an expensive repair bill and still writes to say, “thank you.” However, this is one such occasion.
When we discovered that our heater was not working in the afternoon late Thursday, we were very concerned that with the approaching winter storm we might not have heat for several days. Fortunately, your service rep, Brandon, did come to our home later that afternoon. He diagnosed the problem quickly and then, despite the wet conditions outside (and under our house), he acquired a replacement sump pump, installed it than night, and got our heater back on. Brandon did all this despite having his own family to get home to in the face of the approaching storm.
The next day, he returned (in the snow) and completed some additional repairs on the sump pump system and heater, which included installing some new plumbing and a new condensate pump on the heater. We believe that this kind of “above and beyond” effort deserves special recognition.
So, as we send in our payment, we wanted to share out thanks to Brandon and your company for going the extra mile to make sure we had our heat on during the winter storm last week – THANK YOU VERY MUCH.
I highly recommend Crabbe Service Company Inc.! We recently had 9 of our units stolen and where in need of immediate replacement. Crabbe responded very quickly to give us replacement quotes for these. 5 of the units had aged out and needed to be upgraded to more efficient models. They provided the fairest estimate and where given the job. Once the equipment arrived, they worked non-stop each day and we had our AC back on with in a weeks’ time. Every employee was very kind and professional. The wrok that had to be done also required some upgrades due to new fire codes, this too was done in a quick professional manner. We have enjoyed our new and repaired AC systems. Bottom line, if you need a professional company you can count on, contact Crabbe Service Company Inc.!
Dear Crabbe Service Company,
I want to thank you for the exceptional service we have received from your office staff and repair technicians these past 18 years. Every phone conversation or systems check has been handled promptly and professionally. The men sent to our house have been polite and respectful. I especially appreciate having had Sam as my “go to man.” His honest advice has helped with any decisions that needed to be made. Sherry’s patience when answering my phone calls and questions, is a true example of what good customer service is all about.
OFF for new preventative maintenance customers